Symptoms
When you install Alienware Command Center (AWCC) from the installer (setup.exe) and other Microsoft applications open or running in the background, you may receive a 1603 Installation Error message, and the installation fails.
This error happens on systems running Windows 10 version 1709 or higher.
Supported Systems: All Alienware Systems
Cause
This error occurs because there are shared files needed for installation that are in use by other Universal Windows Platform (UWP) apps causing the installation to fail.
Resolution
Solution 1
Close the installerClose all Microsoft programs such as Microsoft Store and any application from it, Microsoft Office applications, Microsoft Edge, Calculator, Microsoft tips, and any other UWP applicationTry to install Alienware Command Center againIf the issue persists, perform a Clean Boot. See How to perform a Clean Boot in Windows 10 to troubleshoot software conflicts for instructions on how to perform a clean bootTry to install Alienware Command Center againIf the installation finishes, go back to How to perform a Clean Boot in Windows 10 to troubleshoot software conflicts and complete the steps under How to restart normally.
Solution 2
Install the latest version of the Alienware Command Center. For more information, see Dell Knowledge Base article How to Remove and Reinstall the Alienware Command Center.
Problem Solving
Should you have any issues with this process we have supporting content in the following articles to help you, such as how to resolve Setup Failed Error When Upgrading Alienware OC Controls, Resolving the "preparing to install" Alienware Command Center Install error or Alienware Command Center Add-ons Installation Fails.
