OPERATIONAL DEFECT DATABASE
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Knowing the version of Dell Encryption Enterprise and Dell Encryption Personal Self-Encrypting Drive allows users to: Identify known issues.Determine UI differences.Understand workflow changes.Verify system requirements. Affected Products: Dell Encryption Enterprise Self-Encrypting DriveDell Encryption Personal Self-Encrypting DriveDell Data Protection | Self-Encrypting Drive ManagerDell Data Protection | Security Tools Affected Operating Systems: Windows
Not applicable
Versioning can be determined either through the product user interface (UI) or through the product Installer. Click the appropriate process for more information. UI Note: Dell Encryption Enterprise or Dell Encryption Personal Self-Encrypting Drive must be installed before identifying the version through the UI. Log in to the Windows computer.On the Windows Desktop, double-click the [Product] Console. Depending on the version, one of three icons is present: Figure 1: Dell Data Security Console icon used for versions 8.15.0 and later Figure 2: DDP Console icon used for versions 8.5.0 to 8.13.0 Figure 3: DDP Security Console icon used for versions 8.0.0 to 8.4.0 Note: Alternatively, the [Product] Console can be accessed using Explorer at: v8.0.0 to 8.4.0: %SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityManager.SystrayApp.exe.v8.5.0 and later: %SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityFramework.Console.exe. In the example, %SYSTEMDRIVE% is a Windows system variable for the operating system partition drive. In the upper right corner of the [Product] Console, click the gear icon and then select About. The UI varies slightly based on your version. Figure 4: User interface for versions 8.15.0 and later Figure 5: User interface for versions 8.5.0 to 8.13.0 Figure 6: User interface for versions 8.0.0 to 8.4.0 In the About menu, click Show Info for additional product details. The UI varies slightly based on your version. Figure 7: Show Info button for version 8.5.0 and later. Figure 8: Show Info button for versions 8.0.0 to 8.4.1. Document the first three numbers of Build Version. In the examples, the first three numbers for Build Versions are 8.0.0, 8.5.0, and 8.15.0. Figure 9: Example version for version 8.15.0 and later Figure 10: Example version for version 8.5.0 to 8.13.0 Figure 11: Example version for version 8.0.0 to 8.4.0 Installer Note: For information about downloading the installer, reference How to Download Dell Encryption Enterprise or Dell Encryption Personal. Extract the child installers from the Dell Data Security (formerly Dell Data Protection) master installer. Note: Reference How to Extract Child Installers from the Dell Data Security Master Installer for more information. In the extracted master installer path (Step 1), locate EMAgent_[BITDEPTH]_setup.exe at either: v8.0 to 8.14.X: [extracted path]\Security Tools\EMAgent_[BITDEPTH]_setup.exev8.15 and later: [extracted path]\Encryption Management Agent\EMAgent_[BITDEPTH]_setup.exe Right-click EMAgent_[BITDEPTH]_setup.exe and then select Properties. Figure 12: Properties option Click the Details tab. Figure 13: Details tab Record the first three numbers of File version. In the example, 8.4.0 are the first three numbers. Figure 14: Example file version To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.
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