Symptoms

Affected Products: Dell CinemaColor Affected Platforms: Inspiron 13 5310Inspiron 14 5410Inspiron 14 5410 2in1Inspiron 14 5418Inspiron 15 3580Inspiron 15 5510Inspiron 15 5518Inspiron 15 7510Inspiron 16 7610Inspiron 17 3780Inspiron 3280 AIOInspiron 3480Inspiron 3583Inspiron 3482Inspiron 3582Inspiron 3782Inspiron 5301Inspiron 5400 AIOInspiron 5401 AIOInspiron 5402Inspiron 5406 2in1Inspiron 5409Inspiron 5491 2N1Inspiron 5502Inspiron 5509Inspiron 5591 2N1Inspiron 7700 AIOInspiron 7300Inspiron 7400Inspiron 7706 2in1Vostro 15 5510Vostro 14 5410 Dell CinemaColor may experience: No response while switching modes in the Dell CinemaColor main user interfaceSaturation Bar is missing in setting menu. There is no response while switching four different modes using Dell CinemaColor main screen and the Saturation bar is missing in setting screen. Figure 1: (English Only) Dell CinemaColor main screen Figure 2: (English Only) Setting screen - Normal Figure 3: (English Only) Setting screen - Abnormal

Cause

No cause information

Resolution

To resolve: Verify Dell CinemaColor System RequirementsGo to Dell SupportEnter your Service Tag and then press Search.Click Drivers & Downloads.Click Manually find a specific driver.Download one of the following drivers: Intel UHD Graphics DriverIntel UHS/Iris Xe Graphics DriverIntel HD Graphics Driver Note: Your Inspiron or Vostro model only has one of the listed drivers. Install the driver.Reboot the computer.

Support Cases