OPERATIONAL DEFECT DATABASE
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Customer is unable to restart migration/upgrade script due to authentication error.
The issue was caused due to auth error. In the IIQ 6.0 upgrade, IIQ 5.x is stopped, and IIQ 6.0 is installed. When retrigger upgrade after fixed migration issue, the scripts ask to authenticate, but it fails since IIQ 5.x is not available. This makes the upgrade fail.
Ensure to open a case with Support if you suspect you are experiencing this issue to get the file stated in the resolution. This allows us to also verify that you are truly experiencing this issue as there are similar issues that are not fixed by the below action plan. When opening a case, grab the information from https://www.dell.com/support/kbdoc/en-us/000014272 (A Dell Support account is required to view this article). Download the bundle perform_uninstall_and_cleanup_on_5.x_setup.tgz first. Untar the bundle You see the structure like this, [root@hostname1 perform_uninstall_and_cleanup_on_5.x_setup]# ls -l total 48 -rwxr-xr-x. 1 root root 8684 Aug 12 13:17 helper_methods.sh -rwxr-xr-x. 1 root root 3645 Aug 12 13:17 logging.sh drwxr-xr-x. 3 root root 96 Aug 12 13:17 ova -rwxr-xr-x. 1 root root 358 Aug 12 13:17 ova_post.sh -rwx--x--x. 1 root root 12752 Aug 12 13:17 perform_uninstall_and_cleanup_on_iiq_simple.sh -rwxr-xr-x. 1 root root 8090 Aug 12 13:17 perform_uninstall_and_cleanup.sh -rw-r--r--. 1 root root 1165 Aug 12 13:17 README.md drwxr-xr-x. 2 root root 98 Aug 12 13:17 uninstall_5.x View README.md Confirm IIQ type and trigger the script For IIQ Simple, run the following: ./perform_uninstall_and_cleanup_on_iiq_simple.sh For IIQ Scale, run the following: ./perform_uninstall_and_cleanup.sh -m <ip> -p <password> -u <ip> -v <password> -w <ip> -x <password> Check the logs showupg -l
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