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Table of Contents: OverviewImage RetentionLight LeakageVideo Ghosting or OvershootingPicture by Picture (PBP) - The picture does not fill entire screenPicture by Picture (PBP) - No SoundMax screen resolution is only 1920x1080 on D-Sub Video Graphics Array (VGA) connectionUSB port interface of the P4317Q display is not workingUSB 3.0 peripheral is slow No connection from Mobile High-Definition Link (MHL)Image truncation on edge of screenUSB Type-C Dock Can't Wake from sleepWindow shift upon waking from sleepScreen flickering at low brightnessScreen stitchingBlank screen due to graphics bandwidth issue
Overview. The Dell P4317Q 43 inch Multi-Client Monitor increases productivity for specialized users in a single array configuration offering crisp text, graphs and colors. 4K large screen experience: The 43" display with high-performance monitor scalar offers exceptional clarity up to Ultra HD 4K.Multi-client capabilities: Connect up to four independent clients to a single monitor with customized views, all without bezel breaks, so you can take total command of your tasks.Simplify multi-monitor setups: Fewer cables, single mount setup and RS232 connection offer easy manageability. As with any complex specialized device, there are specific issues that my be encountered when using this new technology. The troubleshooting steps below may assist you in resolving issues you may encounter when using the Dell P4317Q 43 inch Multi-Client Monitor. Top of the Page Image Retention P4317Q may experience slight Image Retention when a static image is displayed on the screen over extended periods of time. This is normal IPS panel behavior. Workaround: Do one or more of the following: Use the Power Management feature from your system to turn off the monitor at all times when the display not in use.Use a dynamically changing screensaver.Run LCD Conditioning to reduce minor cases of Image Retention. Go to the Monitor On-Screen Display (OSD) Menu, select Others, select LCD ConditioningSelect "Enable"Let LCD Conditioning run for 20 minutes. Top of the Page Light Leakage Note: Some Light leakage will exist on all monitors and this is normal in the monitor industry. Light leakage should not be inspected in dark room. All monitors are inspected per industry standard, which is with 150lux ambient lighting (similar to typical office lighting). Any visual inspection should be done in the same manner. Top of the Page Video Ghosting or Overshooting. The P4317Q is factory tuned to provide the best viewing performance for office and graphics productivity usage. On certain applications with fast moving images (e.g. fast moving games), imaging ghosting, which appears as a trailing shadow, may occur. If you encounter this issue, change the Response Time. Go to the Monitor On-Screen Display (OSD) MenuSelect Display, then select Response TimeSwitch between Normal or Fast to find the best performance for your application Top of the Page Picture by Picture (PBP) - The picture does not fill entire screen The black bars on the screen (aka shadowboxing) are present because the monitor is displaying the image based on it's original resolution aspect ratio. To fill the screen in 2 PBP Mode: Go to the Monitor On-Screen Display (OSD) MenuSelect PIP/PBP, then select PBP SizeSelect the Fill option Note: This setting may make the image appear stretched as the image is not displayed at the normal aspect ratio. Top of the Page Picture by Picture (PBP) - No Sound When using PBP (Picture-By-Picture), PIP (Picture-In-Picture), the audio can only come from a single source. If the wrong source is selected, there will be no sound. To change the display configuration to the desired audio source: Go to the Monitor On-Screen Display (OSD) MenuSelect Audio, then select Audio SourceSelect the appropriate source window (1, 2, 3 or 4) option Top of the Page Max screen resolution is only 1920x1080 on D-Sub Video Graphics Array (VGA) connection The maximum resolution on Video Graphics Array (VGA) is 1920x1200@60Hz. This is VGA bus limitation. If you need to display a higher resolution, please use the High Definition Multimedia Interface (HDMI) or DisplayPort (DP) input connections for the display. Top of the Page USB port interface of the P4317Q display is not working Note: Some USB devices like external portable HDD may require higher electric current. Connect the device directly to the computer system instead of using the monitor USB port. USB downstream ports do not work or USB ports works intermittently. Troubleshooting Steps Check that your monitor is turned On.Reconnect the upstream USB cable to your computer.Reconnect the USB peripherals (downstream connector).Switch Off and then turn On the monitor again.Reboot the computer. Top of the Page
USB 3.0 peripheral is slow If the performance of your USB 3.0 peripheral is slow when attached to the P4317Q display, try the following steps: Check that your computer is USB 3.0-compliant.Some computers have USB 3.0, USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.Reconnect the upstream cable to your computer.Reconnect the USB peripherals (downstream connector).Reboot the computer Top of the Page No connection from Mobile High-Definition Link (MHL) Ensure your MHL cable and MHL device are MHL certified.Check that your MHL device is turned On and not in Standby mode.Check physical MHL cable connection is corresponding to input source selected on OSD Menu i.e., HDMI (MHL)1 or HDMI (MHL)2.Wait for 30 seconds after connecting MHL cable as some MHL devices require longer connection/recovery time. Top of the Page Image truncation on edge of screen When viewed from an angle, slight edge truncation observed at 4 edges of the screen This is due to the panel design.To view the full screen, user can enable the Underscan feature which reduces the display area slightly.To enable Underscan, go to OSD Menu, Select Display, then select Underscan. Note: This is the standard monitor behavior. Top of the Page USB Type-C Dock Can't Wake from sleep When connected via a USB Type-C Dock, the monitor intermittently does not wake from Sleep mode. Turn off Monitor Sleep from OSD. To do this, go to OSD Menu, select Display, select Monitor Sleep, select NeverAlternatively you can update the firmware on the monitor. Download the Dell P4317Q Monitor ISP Application (Currently M2C103) from the Dell support WebsiteExtract the firmware package on your computerOpen the Firmware Update utility application file and follow the on screen instruction to update the firmware. Note: The firmware file has been pre-loaded to the utility. There is no need to browse for the firmware file Once firmware update is completed, power off and on your monitor. Top of the Page Window shift upon waking from sleep This is a Intel graphics issue. When in the Extended Mode, Windows opened in the Extended Screen will shift to the Main Screen upon the display waking from sleep. Turn off Monitor Sleep from OSD. To do this, go to OSD Menu, select Display, select Monitor Sleep, select NeverAlternatively you can update the firmware on the monitor. Download the Dell P4317Q Monitor ISP Application (Currently M2C103) from the Dell support WebsiteExtract the firmware package on your computerOpen the Firmware Update utility application file and follow the on screen instruction to update the firmware. Note: The firmware file has been pre-loaded to the utility. There is no need to browse for the firmware file Once firmware update is completed, power off and on your monitor. Top of the Page Screen flickering at low brightness The Screen appears to flicker when displaying certain background (especially different levels of Gray) with a low monitor brightness setting (e.g. below 70%). Try changing to a different background (e.g. non-gray), or increasing brightness setting (above 70%).Alternatively you can update the firmware on the monitor. Download the Dell P4317Q Monitor ISP Application (Currently M2C103) from the Dell support WebsiteExtract the firmware package on your computerOpen the Firmware Update utility application file and follow the on screen instruction to update the firmware. Note: The firmware file has been pre-loaded to the utility. There is no need to browse for the firmware file Once firmware update is completed, power off and on your monitor. Top of the Page Screen stitching A tearing issue may occur when user try to stitch 4 individual video sources into one full screen. This happens using AMD Radeon Graphics card. P4317Q is capability of displaying one 4K2K in full using 1 HDMI or 1 DP cable. There is no need to stitch 4 individual sources to form one full screen. If screen stitching is needed, you can try the following: Right Click and Choose AMD Radeon SettingsSelect EyeFinity TabSelect Quick Select Up for automatically creating an EyeFinity Display GroupOnce the EyeFinity Display Group has been created, the setup is complete. If are you satisfied with the EyeFinity group, you may close AMD Radeon Settings.With an EyeFinity display group created, the following options should be available in the Eyefinity section: ** Discard – Removes the Eyefinity display group and revert to the previous display configuration** Arrange Displays –Adjust the position of each display in the EyeFinity display group** Advanced Setup – Additional display group settings. Refer to the Advanced Setup section of the article Top of the Page Blank screen due to graphics bandwidth issue Due to a graphics bandwidth issue, connecting multiple video inputs from the same system to the same monitor may lead to some screens appearing as blank. This is a graphics bandwidth issue, not a failure of the display. Potential Scenario: 44 Inputs(FHD) to P4317Q from a HP Thin Client (HPt730)2 Additional QHD inputs to 27" QHD monitor from the same HP thin Client (HPt730) The HP T730 does not have enough bandwidth to support 6 inputs with displays above 1920 x 1080@60 Hz resolution : ** 3840 x 2160 @60Hz generally requires 500M of bandwidth.So T730 can support 2 ports (500MHz x 2 = >1000M => 3840 x 2160@60Hz)Support 4 Ports ( 1000M / 4 => 250M => 3840 x 2160@30Hz)Support 6 Ports (1000M / 6 => 167M => 1920 x 1080@60Hz) ** P4317Q 4 Ports (1920x1080@60Hz) + U27 2 Port (2560x1440@60Hz) => bandwidth is over the 500M Note: Default refresh rate is 60 Hz. When configuring support for three or 4 displays @ UHD/4K resolution the screen refresh rate must be changed in the screen resolution settings to 30 Hz. Top of the Page
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