The vendor has published 1 unique mention(s) for this bug: 1. Recording viewing policies (playback permissions) that you set might not show on the Playback Permissions page of the Session Recording service. The issue occurs after upgrading to Session Recording 2204. As a workaround, run the following script in SQL Server Management Studio (SSMS) that corresponds to your Session Recording database: ALTER procedure [dbo].[EnumPlayerUserDeliveryGroupPoliciesOnCloud] as begin set nocount on select 3 as RoleType, a.ID as RoleAccountID, h.principleName as PrincipleName, a.IsEnabled as IsEnabled, e.name as PolicyType, d.DeliveryGroupID as AccountMemberAccountID, g.Name as AccountMemberName from PlayerUserCloudAccountRoleConfigure a, PlayerUserPolicyConfigSetMember b, PlayerUserPolicyDeliveryGroupSetMember d, PlayerUserPolicyType e, DeliveryGroup g, PlayerUserCloudAccount h where e.id=5 and b.PlayerUserPolicyTypeID = e.ID and a.PlayerUserPolicyConfigSetID = b.PlayerUserPolicyConfigSetID and b.PolicySetID = d.PlayerUserPolicyDeliveryGroupSetID and g.ID=d.DeliveryGroupID and h.ID=a.CloudAccountID end Latest urls for this bug: 1. https://docs.citrix.com/us/en/session-recording/2204/whats-new/known-issues.html 2. https://docs.citrix.com/us/en/session-recording/2206/whats-new/fixed-issues.html