The vendor has published 2 unique mention(s) for this bug: 1. Profile data might be shown as offline in Director when the user store contains profile containers, because impersonation fails for container-based stores that have no junction point. 2. Profile data might be displayed as Offline on the Director Personalization page for container-based profiles. [UPM-11455] Latest urls for this bug: 1. https://docs.citrix.com/us/en/profile-management/2507-ltsr/whats-new/cumulative-update-2/fixed-issues.html 2. https://docs.citrix.com/us/en/profile-management/2607-ltsr/whats-new/fixed-issues.html