The vendor has published 1 unique mention(s) for this bug: 1. When you enable the Delete locally cached profiles on logoff policy and add the Downloads folder to the Exclusion list - directories, Profile Management does not create the Downloads folder when synchronizing profiles from the user store to the local. As a result, the File Explorer reports the error message Location is not available when you click Downloads under This PC or Quick Access. Latest urls for this bug: 1. https://docs.citrix.com/us/en/profile-management/1912-ltsr/whats-new/cumulative-update-2/fixed-issues.html