Symptom

A backup of the Secure Firewall Management Center (FMC) may fail with the following error message sequence appearing in the backup logs ( /var/log/backup.log ): --- exit status:Registration Blocking Entering: main::fail Entering: main::update_status Update Task: Registration or CSM state are blocking Backup --- A similar error may appear for the backup task in the notification area of the FMC GUI. The /var/log/CSMAgent.log log file may start to show entries containing the following (for a variety of different processes): --- 'description' => 'Authorization Failure: Cannot retrieve session ids from request header' ---

Conditions

Possible causes of the conditions that in turn cause the device registration check part of the FMC backup to fail include: * A version and build of the Cisco Secure Dynamic Attributes Connector (CSDAC) affected by defect CSCwf03852 has been integrated with the FMC. * The FMC backup runs at the same time as (and may interfere with) another scheduled task.

Workaround

1. Log into the FMC CLI. 2. Go to expert mode: expert 3. Restart the DCCSM process (when prompted, enter the password for the logged-in user): sudo pmtool restartbyid DCCSM 4. Attempt the FMC backup again from the FMC GUI.

Further Problem Description