General

Sensitive customer information attached to this CDETS

Symptom

WebUI shows under Administration --> Software Management --> Software Upgrade a message stating: "There is an ISSU Upgrade in progress. Please wait til it completes..." However, from CLI: wlc#sh issu state detail Current ISSU Status: In Progress Previous ISSU Operation: N/A ======================================================= System Check Status ------------------------------------------------------- Platform ISSU Support Yes Standby Online Yes Autoboot Enabled Yes SSO Mode Yes Install Boot Yes Valid Boot Media Yes ======================================================= No ISSU operation is in progress

Conditions

There were several upgrades with ISSU, from 17.3.1 to 17.2a, then to 17.3.3. Then an upgrade to 17.3.4, not using ISSU as the problem was present in 17.3.3

Workaround

Workaround is to manually go into system shell to remove all stale ISSU files from the active/standby.

Further Problem Description