Symptom

When opening Planning Mode in Site Maps (New), a pink background may be shown with a missing or partially missing floor image.

Conditions

This has been seen in Prime Infrastructure 3.7 and 3.8, when using large file size or high image quality floor maps in Site Maps(New).

Workaround

- When planning mode is needed, use Site Maps (Deprecated) to create the floor, and upload the image. - After uploading the image, wait for 5-10 minutes. - Planning mode can then be used in either new maps or deprecated maps.

Further Problem Description