Symptom

A Firepower Threat Defense (FTD) device, managed by Firepower Device Manager (FDM), upgrade can fail with Fatal error: Error running script 800_post/100_ftd_onbox_data_import.sh, and the error logs contain the following 2020-10-29 19:59:21 main: ERROR EncryptionKeyRepository:57 - Exception was generated while loading the cache - null 2020-10-29 19:59:25 main: ERROR EncryptionKeyRepository:57 - Exception was generated while loading the cache - null 2020-10-29 19:59:28 main: ERROR UpgradeHandlerProvider:313 - RulesFile contains duplicate (E) entry for:ManagementIP 2020-10-29 20:00:11 main: WARN OpenSSLToolBase:174 - error code 1 received from execute command. in cases where multiple forms of input have to be tested, this may be expected. 2020-10-29 20:00:11 main: WARN OpenSSLToolBase:177 - 47779458840088:error:0906D06C:PEM routines:PEM_read_bio:no start line:pem_lib.c:697:Expecting: TRUSTED CERTIFICATE 2020-10-29 20:00:11 main: ERROR CertificateUtils:92 - CertificateUtils - no parsable certificate 2020-10-29 20:00:11 main: ERROR SqliteToNeo4jImporter:232 - Error importing entities from Sqlite 2020-10-29 20:00:11 main: ERROR NGFWDBImporter:171 - FTD Onbox Import failed: 2020-10-29 20:00:11 OOBWatcher: ERROR NGFWDirectoryWatcher:164 - could not take next event from watch service 2020-10-29 20:00:11 Thread-14: ERROR InQueueHandler:131 - InterruptedException 2020-10-29 20:00:11 Thread-7: ERROR InQueueHandler:131 - InterruptedException 2020-10-29 20:00:11 Thread-10: ERROR InQueueHandler:131 - InterruptedException 2020-10-29 20:00:11 Thread-20: ERROR FTDEventProcessor:205 - Error while publishing the event to Phase: 2020-10-29 20:00:11 Thread-12: ERROR AbstractCdMessageHandler:67 - Exception while getting response 2020-10-29 20:00:11 Thread-12: ERROR DeploymentHelper:750 - Error while processing show commands 2020-10-29 20:00:11 Thread-12: ERROR CdStartupThread:148 - Exception while initializing CD This issue may be caused by certificate(s).

Conditions

Firepower Threat Defense device running Firepower Device Manager Issue observed on FPR 1000 series appliances upgrading to 6.6.1 code.

Workaround

Contact TAC for Workaround

Further Problem Description