Symptom

High CPU usage by 'jsvc' process with user 'iseadmi+'. Slow response from PAN app server. In some cases the PAN app server could crash with java.lang.OutOfMemory error. Above is combined with large number of "ORA-00001: unique constraint" errros in ise-psc.log (and/or guest.log, profiler.log, etc.)

Conditions

Profiler or Guest or other flow causing a large number of "ORA-00001: unique constraint" errors trying to create the same entity (e.g., End point, guest user, etc) repeatedly on PAN.

Workaround

Restarting app server will make it start up with clean heap. But if the ORA-00001: unique constraint (CEPM.EPMACADDINDX) errors keep happening, the heap will grow again. Fix is needed to resolve the issue.

Further Problem Description