OPERATIONAL DEFECT DATABASE
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When a new/compatible SPA module is inserted in a ASR1K chassis in certain cases it may exhibit one of the following symptoms: 1) SPA module shows "missing" under "show platform" output Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0 ASR1002-X ok 12w0d 0/0 6XGE-BUILT-IN ok 12w0d 0/1 SPA-8XCHT1/E1 missing 5w4d 2) Shows as "Out Of Service". Not to be confused for an existing module which might have failed and shows "out of service". Chassis type: ASR1002-X Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0 ASR1002-X ok 12w0d 0/0 6XGE-BUILT-IN ok 12w0d 0/1 SPA-8XCHT1/E1 out of service 5w4d 3) Does not show at all under "show platform" or "show inventory" and no logs are generated when its inserted/removed. The following command will confirm if the router sees it and its state: Router# show platform hardware slot 0 spa stat Bay SPA Type State PST POK SOK PENB RST DENB HSS ------------------------------------------------------------------------------- 0 6XGE-BUILT-IN Online 0 1 1 1 1 0 1 1 Unknown Detection 0 0 0 0 0 1 0 <<< Unknown SPA /Detection 2 Empty Detection 1 0 0 0 0 1 0 3 Empty Detection 1 0 0 0 0 1 0 OR Router #show platform hardware slot 0 spa stat Bay SPA Type State PST POK SOK PENB RST DENB HSS ------------------------------------------------------------------------------- 0 6XGE-BUILT-IN Online 0 1 1 1 1 0 1 1 SPA-5X1GE-V2 Detection 0 0 0 0 0 1 0 <<< 2 Empty Detection 1 0 0 0 0 1 0 3 Empty Detection 1 0 0 0 0 1 0 SPA-1X10GE-L-V2 SPA module may also be inserted and not show in listing.
Has been seen only when a SPA is installed for the first time in a ASR1K chassis.
The SPA in this case should come online after a reboot.
The same SPA modules work without any issues on other ASR1K chassis. if you are running code version with this fix and still seeing the same symptom, then check out CSCuz84374
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