Issue
One or Multiple Colors are missing from printed Images.
Resolution
1
Print the Image Quality Test Pages and see if the missing color prints there, If so there device is printing properly check the settings for the submitted Print Job
Note
: To print the Image Quality Test Pages, at the control panel, press the Home button, then touch Device > Information Pages > Troubleshooting Print Quality Page > Print.
2
Remove the Imaging Kit
and check for packing material left in the imaging kit
and that all 4 Imaging units are installed.
Note
: If the Black imaging Kit was recently installed the Color Imaging units need to be transferred to it from the Old Kit.
3
Remove the Developer unit for the Missing Color from the Imaging kit and reinstall.
4
Check the imaging kit for Obvious Damage, Contamination, and Improper Installation
If damage or contamination is found, replace imaging kit.
5
Replace the Imaging Kit
.
