Overview

Note: Before solving the problem, print the Print Quality Test Pages From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages For non-touch-screen printer models, press OK to navigate through the settings. Check if the printer is using a genuine and supported Xerox toner cartridge. Note : If the cartridge is not supported, then install a supported one For details, refer to  Replace the Toner Cartridge. Print the document. If the file does not print successfully, proceed with step 3. Check the printer for leaked toner contamination. Check the status of the imaging unit. From the control panel, navigate to: Settings > Reports > Device > Device Statistics. From the Supply Information section of the pages printed, check the status of the imaging unit. If the imaging unit is near end of life, proceed with step 6. Replace the Imaging Unit. Print the document. If the problem persists, contact Support for additional assistance.