Overview

NOTE: To troubleshoot image quality problems, always test the functions available on your printer; print a document from a computer, (or a internal report such as the Configuration Report or Page), and make a copy from both the Document (Scanner) Glass and the Duplex Automatic Document Feeder (DADF) Make sure to save image quality samples to show to your service representative if required Make sure to select a case situation for the specific problem that is occurring: Printing Only Copying or Scanning from the Document Glass Only Copying or Scanning from the Duplex Automatic Document Feeder (DADF) Printing and Copying or Scanning This Problem Requires Additional Assistance Contact Support Use the Image Quality Kit to Confirm and Identify the Cause of the Defect *Replace the Black Charge Corotron (Scorotron) *Replace the Black Drum Cartridge