Overview

If you are trying to enter a Feature Installation Key from your Scan to Cloud Enablement Kit ensure you are on the 111.xxx.000.27020 firmware release or later.  The Feature Installation Key will not be accepted if you do not have the 111.xxx.000.27020 firmware release or later loaded For more details, refer to  Determine the Software (Firmware) Version Installed on the Device. Confirm you entered the Feature Installation Key created on the Software Activation Portal and not the Activation Code that was included in your kit. Confirm you entered the Feature Installation Key in the correct machine. Confirm you used the correct serial number for your device when you created the Feature Installation Code on the Software Activation Portal. You can find the Xerox Software Activation Portal in the Related Content. Select Fix a Problem . Select the check boxes to confirm each question. Enter your activation code (From your Scan to Cloud Enablement Kit) and select Retrieve Record . Confirm the serial number displayed matches the serial number of the device.  If it is not the correct serial number Select Continue if the serial number does not match. Check the box for “I want to fix an incorrect serial number and get a new Feature Installation Key I understand that I may not use the previous Feature Installation Key for another machine.” Select Next. Complete the contact information then select Next. Enter the correct serial number and the location of the machine then select Next. Select Submit Request. The new Feature Installation Code will be emailed to the email location your provided in the contact information. If it is the correct serial number and the problem persists, contact Support for additional assistance. You can find the Xerox Software Activation Portal in the Related Content. Select Fix a Problem . Select the check boxes to confirm each question. Enter your activation code (From your Scan to Cloud Enablement Kit) and select Retrieve Record . Confirm the serial number displayed matches the serial number of the device.  If it is not the correct serial number Select Continue if the serial number does not match. Check the box for “I want to fix an incorrect serial number and get a new Feature Installation Key I understand that I may not use the previous Feature Installation Key for another machine.” Select Next. Complete the contact information then select Next. Enter the correct serial number and the location of the machine then select Next. Select Submit Request. The new Feature Installation Code will be emailed to the email location your provided in the contact information. If it is the correct serial number and the problem persists, contact Support for additional assistance. If it is not the correct serial number Select Continue if the serial number does not match. Check the box for “I want to fix an incorrect serial number and get a new Feature Installation Key I understand that I may not use the previous Feature Installation Key for another machine.” Select Next. Complete the contact information then select Next. Enter the correct serial number and the location of the machine then select Next. Select Submit Request. The new Feature Installation Code will be emailed to the email location your provided in the contact information. Select Continue if the serial number does not match. Check the box for “I want to fix an incorrect serial number and get a new Feature Installation Key I understand that I may not use the previous Feature Installation Key for another machine.” Select Next. Complete the contact information then select Next. Enter the correct serial number and the location of the machine then select Next. Select Submit Request. The new Feature Installation Code will be emailed to the email location your provided in the contact information. If it is the correct serial number and the problem persists, contact Support for additional assistance. Xerox Software Activation Portal