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Note: Before solving the problem, print the Print Quality Test Pages From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages For non-touch-screen printer models, press OK to navigate through the settings. Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust . Print the document. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel Navigate to: Settings > Print > Quality > Toner Darkness . Print the document. Turn off Color Saver From the control panel, navigate to: Settings > Print > Quality > Color Saver . Print the document. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Note: Make sure that the settings matches the paper loaded in the tray. Note: You can also change the settings on the printer control panel Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type . Print the document. Check if the paper has texture or rough finishes. Replace textured or rough paper with plain paper. Print the document. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it. Print the document. Remove the color imaging kit, and then remove the black imaging unit For more information refer to Remove the Imaging Kit and check for packing material left in the Imaging Kit. Print the document. If the problem persists, contact Support for additional assistance.
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