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A custom bug ID has been generated as the vendor did not provide one: a04d74a6a36e
A rare race condition might cause vCenter to report a successful update as failed. The issue occurs if during vCenter reboot /storage/core unmounts before the system acknowledges the Installation complete status. As a result, the update fails with an error such as No such file or directory: '/storage/core/software-update/install_operation' . In the software-packages.logs , you see errors such as: 2023-08-17T10:57:59.229 [15033]DEBUG:vmware.appliance.update.update_state:In State._get using state file /etc/applmgmt/appliance/software_update_state.conf 2023-08-17T10:57:59.229 [15033]INFO:vmware.appliance.update.update_state:Found operation in progress /storage/core/software-update/install_operation 2023-08-17T10:57:59.229 [15033]ERROR:vmware.appliance.update.update_functions:Can't read JSON file /storage/core/software-update/install_operation [Errno 2] No such file or directory: '/storage/core/software-update/install_operation' 2023-08-17T10:57:59.229 [15033]DEBUG:vmware.appliance.update.update_state:Operation in progress is orphaned 2023-08-17T10:57:59.229 [15033]DEBUG:vmware.appliance.update.update_state:Operation in progress is finished 2023-08-17T10:57:59.229 [15033]DEBUG:vmware.appliance.update.update_state:Writing to state file from State._get 2023-08-17T10:57:59.229 [15033]DEBUG:vmware.appliance.update.update_state:In State._writeInfo writing to state file /etc/applmgmt/appliance/software_update_state.conf 2023-08-17T10:57:59.229 [15033]INFO:vmware.vherd.base.software_update:Installation failed. Please collect the VC support bundle.
Check if vCenter restarts successfully and the vCenter health status is green, and ignore the failure report.
https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-802-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-803-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u2a-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u2b-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u2c-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u2d-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3a-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3b-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3c-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3d-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3e-release-notes.html
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