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A custom bug ID has been generated as the vendor did not provide one: 12f28aaec3b8
When you use the vSphere Client to connect to a vCenter system of version 7.x or earlier than 8.0 Update 1, and try to encrypt a VM either in the New Virtual Machine wizard or in the Edit Settings dialog of an existing VM, you see errors such as Operation failed! RuntimeFault.Summary and A general runtime error occurred. Key /default KMS cluster not found . The task completes successfully when you use the vSphere Client to log in to a vCenter system of version 8.0 Update 1 or later. Alternatively, you can enable VM encryption on another vCenter instance of version 8.0 Update 1 and later, and migrate the already encrypted VM to the vCenter instance of earlier version.
Use the vSphere Client from the vCenter instance of version earlier than 8.0 Update 1 to encrypt the VM
https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-802-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-803-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u2a-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u2b-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u2c-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u2d-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3a-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3b-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3c-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3d-release-notes.html https://techdocs.broadcom.com/us/en/vmware-cis/vsphere/vsphere/8-0/release-notes/vcenter-server-update-and-patch-release-notes/vsphere-vcenter-server-80u3e-release-notes.html
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