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VMware Workspace ONE Assist 24.03 is GA as of 04/10/2024![Update as of April 19, 2024] VMware Workspace One Assist Installer 24.03.01 is now available.New Download link available below.Please refer to https://kb.vmware.com/s/article/97838 for additional details.[Update as of April 16th, 2024] The 24.03 GA package of VMware Workspace One Assist Installer has been removed from the downloads. This is so we can update the download artifact with the 24.03.01 package. Further information will be provided here soon.All of the other 24.03 GA packages will remain.If you have already downloaded and installed the 24.03 GA package of VMware Workspace One Assist Installer, you do not need to roll back.
The VMware Workspace ONE team is excited to announce that VMware Workspace ONE® Assist 24.03 is publicly available. What's New Expanded support for additional Assist privileges in UEM roles With this release, we have expanded Assist privileges within the UEM roles framework to offer the following features. Shortcuts ClipboardSnapshotScreen recordingChat Note: Available with UEM 24.04 release. Enhanced support for shortcuts within the default Android profile Workspace ONE Assist utilizes a default Android device profile for devices not certified by the certification team. With this release, we have enhanced support for shortcuts within the default Android profile. This enables admins and help desk users to conveniently access commonly used apps and settings through shortcuts. Reduced latency and improved real-time streaming experience for Android devices Workspace ONE Assist now supports improved streaming and controls for Android devices during a screen share session by leveraging hardware acceleration and efficient adaptation algorithms.Improved remoting experience includes: Hardware accelerated video codec. Dynamic video codec negotiation.Adaptive bitrate based on measured network parameters. Troubleshooting module for Android Workspace ONE Assist now generates and stores log files and health indicators, which aid in troubleshooting any product related issues.Files are stored at the following path: Resource portal package – data\data\com.airwatch.rm.agent\files\assist-logsPlay store package - data\data\com.airwatch.rm.agent.cloud\files\assist-logs Note: The paths mentioned above are not accessible. To collect the logs, users should open the Assist app, select the troubleshoot option, and click on 'Collect Logs'.When user click on 'Collect Logs', files will be compressed into a zip folder and copied to the following path. Resource portal package – sdcard\Android\data\com.airwatch.rm.agent\files\assist-logs.zipPlay store package - sdcard\Android\data\com.airwatch.rm.agent.cloud\files\ assist-logs.zip Following adb command can be utilized to collect logs from the device to local machine adb pull /sdcard/Android/data/com.airwatch.rm.agent/files/assist-logs.zip Troubleshooting module for Windows Workspace ONE Assist now generates and stores health indicators, which aid in troubleshooting any product related issues.Files are stored at the following path, C:\ProgramData\Assist\Logs\ Resolved Issues AET-15241: Console - Physical keyboard inputs (ALT+TAB) have inconsistent behavior.AET-15237: Windows - Screen share session has blurry streaming.AET-15238: Console - 'User session expired' error is seen during an Active Assist session.AET-15288: Windows - Streaming orientation is incorrect when streaming a portrait screen.AET-15313: Console - Assist Toolbar hides the current terminal line from view.AET-15395: Console - Clipboard copy from end user device to admin device fails.AET-14534: Console - Incorrect translation for resolution in Assist console.AET-15575: Windows - While using Virtual Keyboard, some inputs are dropped during a long screen share sessions.AET-15724: Android - Certain Android devices have inverted streaming during active Assist screen share session.AET-15734: The Assist Application, which has been whitelisted in the Kiosk Profile within UEM, is not visible on the Kiosk User Desktop.AET-15779: Android - Samsung Galaxy Tab A7 (SM-T500) devices show black screen during unattended Assist Screen share session. Known Issues AET-15758: Windows - Assist Windows application shows two shortcuts in Startup menu.AET-15791: When the guest user has control, the host does not have access to the screen recording and screenshot features. PLEASE NOTE: SaaS Upgrades have started and will continue till April 30 for various regions. Please refer to https://status.workspaceone.com/ for additional details. Documentation and Links: Release Notes VMware Workspace ONE Assist for Windows Desktop - Release Notes VMware Workspace ONE Assist Release Notes VMware Workspace ONE Assist for Android - Release Notes VMware Workspace ONE Assist for macOS - Release Notes Release Notes for Linux 24.03 Documentation Link VMware Workspace ONE Assist - Product Documentation Download Link Product Page on My Workspace ONE VMware Workspace ONE Assist 24.03.01 Installer VMware Workspace ONE Assist 24.03 for Android (Attended) VMware Workspace ONE Assist 24.03 for Android (Unattended) VMware Workspace ONE Assist 24.03 macOS VMware Workspace ONE Assist 24.03 for Windows Desktop Custom Configuration Profile Script for Linux Agent Installation VMware Workspace ONE Assist 24.03 for Linux (ARM) VMware Workspace ONE Assist 24.03 for Linux (ARM64) VMware Workspace ONE Assist 24.03 for Linux (x64)