OPERATIONAL DEFECT DATABASE
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While running the SDDC Manager pre-checks, the pre-checks fail for “Cluster Inventory Sync Check” with the error – “Cluster Mor id cannot be null or empty”.
If vSphere cluster create workflow fails because of any reason, the VCF inventory will not have source_id populated for the cluster.
SDDC Manager can't load any of the clusters, due to which we can't continue with any of the upgrades.
Take snapshot of SDDC Manager VMSSH to SDDC Manager using vcf and su to rootConnect to platform database psql -h localhost -U postgres -d platform Fetch all the details for the cluster and note the cluster ID. select * from cluster; Verify whether the “source_id” is present for the cluster or not. If the “source_id” is not present, login to vCenter GUI, navigate to the cluster (red box towards the left) and note the “source_id”(ClusterComputeResource) from the URL (red box towards the right). Update the “source_id” using this command: update cluster set source_id=’<source id gathered from step 6>’ where id=’cluster ID’; Run the pre-checks again, everything should be in order now.
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