OPERATIONAL DEFECT DATABASE
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On the NSX-T Global Manager GUI, when the user navigates to System > System Overview The user sees that the "Appliances", "Latest Backup", "Automatic Backups" and "Remote Tunnel Endpoint Status" status on one/all Local Managers are "Not available" When the user tries to re-register the site, the user observers following error on GUI: Error: Communication error occurred with reason 500 Internal Server Error: "{"error_code": 37000, "error_message": "Site manager error. [SM180] Unable to retrieve certificates from trust manager.", "module_name": "node-services"}" (Error code: 530039) You may encounter log entries such as the below on the Global Manager: /var/log/gmanager/gmanager.log 2022-xx-xxTxx:xx:xx.xxxZ nsx-t-mgr NSX 4938 POLICY [nsx@6876 comp="global-manager" level="WARNING" reqId="xxxxxx-xxxx-xxxx-xxxxx-xxxxxxx" subcomp="global-manager" username="admin"] Failed to on-board with exception 500 Internal Server Error: "{"error_code": 37000, "error_message": "Site manager error. [SM180] Unable to retrieve certificates from trust manager.", "module_name": "node-services"}" /var/log/proton/nsxapi.log2022-xx-xxTxx:xx:xx.xxxZ INFO http-nio-127.0.0.1-7440-exec-19 NsxBaseRestController 10551 SYSTEM [nsx@6876 comp="global-manager" level="INFO" subcomp="manager"] Error in API /nsxapi/api/v1/trust-management/site-certificates caused by exception com.vmware.nsx.management.common.exceptions.ObjectNotFoundException: {"moduleName":"common-services","errorCode":600,"errorMessage":"The requested object : Certificate/xxxxxxx-xxxx-xxxx-xxxx-xxxxxxx could not be found. Object identifiers are case sensitive."} Cosmetic issue with no data plane impact
The issue is triggered when the certificate referenced by a site-certificate can't be found
Upgrade to NSX-T version 4.1.0 or later
Currently there is no workaround
Certificates for NSX Federation: https://docs.vmware.com/en/VMware-NSX-T-Data-Center/3.2/administration/GUID-3DD19193-770C-47F3-A0F3-7B7703F274C8.html
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