OPERATIONAL DEFECT DATABASE
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Devices running Windows 10 v2004+ cannot be provisioned using the Drop Ship Provisioning (Offline) process using older PPKGs. Older PPKGs cause a reboot loop during the provisioning process.
Devices running Windows 10 v2004+ cannot be provisioned using the Drop Ship Provisioning (Offline) process using older PPKGs.Note: Drop Ship Provisioning (Offline) was previously called Factory Provisioning.PPKGs generated using the Factory Provisioning Service v2011.1 and older are not compatible with Windows 10 v2004+. Devices that attempt to apply older PPKGs run into a reboot loop and do not complete provisioning.This issue also applies when attempting to restore a device to factory settings after upgrading to Windows 10 v2004+, since the original PPKG is backed up to the folder location: C:\Recovery\Customizations. The Enterprise Reset & Device Reset actions will also attempt to reapply the backup PPKG and will cause the device to enter a reboot loop.
VMware has released Factory Provisioning Service v2011.02 to resolve this issue. SaaS customers do not need to take any action to update their service, since the hosted service will be upgraded automatically. On-premises customers can download the installer from My Workspace ONE to update the service in their environment.To provision new Windows devices, generate a new PPKG from the UEM console after upgrading to FPS v2011.02, and use it to provision them using the Drop Ship Provisioning (Offline) process with the WS1 Provisioning Tool v3.2. Customers leveraging the Drop Ship Provisioning (Offline) feature with their OEM vendors will need to share the updated PPKG with the vendor.For devices that have already been provisioned with an older PPKG and have been upgraded to Windows 10 v2004+, the older PPKG must be replaced from the C:\Recovery\Customizations folder before any attempt to reset the device. This can be achieved by copying the updated PPKG using a script in a ZIP deployed as a Win32 app from WS1 UEM.
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