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While upgrading VCSA 6.0 to 6.x, getting error message: An error occurred while starting service 'pschealth' In firstbootInfrastructure.log file, you will see entries similar to: 2017-05-16T16:11:18.377Z INFO firstbootInfrastructure [Finished] /usr/lib/vmware-netdumper/firstboot/netdump-firstboot.py is complete2017-05-16T16:11:18.379Z INFO firstbootInfrastructure Running firstboot script: ['/opt/vmware/bin/python', '/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py', '--action', 'firstboot', '--compkey', u'pschealth', '--errlog', u'/var/log/firstboot/pschealth-firstboot.py_7866_stderr.log']2017-05-16T16:12:18.25Z INFO firstbootInfrastructure [Failed] /usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py is complete2017-05-16T16:12:18.27Z WARNING firstbootInfrastructure Bug component info file does not exist2017-05-16T16:12:18.27Z INFO firstbootInfrastructure Firstboot duration: -254 sec2017-05-16T16:12:18.27Z INFO firstbootInfrastructure First boot is a failure2017-05-16T16:12:18.009Z ERROR starting pschealth rc: 2, stdout: , stderr: Start service request failed. Error: Service crashed while starting2017-05-16 16:12:18,009 ERROR 119 PSCHealth Firstboot failed2017-05-16 16:12:18,011 ERROR 120 Exception: Traceback (most recent call last):File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 105, in main pschealthFB.firstbootAction()File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 74, in firstbootAction self.startService()File "/usr/lib/vmware-pschealth/firstboot/pschealth-firstboot.py", line 63, in startService self.start_service()File "/usr/lib/vmware/site-packages/cis/firstboot.py", line 272, in start_service service_start(self.get_eff_service_name())File "/usr/lib/vmware/site-packages/cis/utils.py", line 742, in service_start raise ServiceStartException(svc_name)ServiceStartException: {"resolution": null,"detail": [{"args": ["pschealth"], "id": "install.ciscommon.service.failstart", "localized": "An error occurred while starting service 'pschealth'", "translatable": "An error occurred while starting service '%(0)s'"}],"componentKey": null, "problemId": null}PSChealth service not starting seems to be just a symptom. Some of the PSC service is not responding and health monitor exits.2017-05-16T16:11:18.756354+00:00 usvcentervsandr pschealthd: starting pschealthd2017-05-16T16:11:18.762316+00:00 usvcentervsandr pschealthd: Detected vmafd is starting up wait for 1 min2017-05-16T16:12:18.004665+00:00 usvcentervsandr pschealthd: VMware Directory-Service, 0, 1572017-05-16T16:12:18.005105+00:00 usvcentervsandr pschealthd: VMware Certificate-Service, 0, 1512017-05-16T16:12:18.005348+00:00 usvcentervsandr pschealthd: IdentityManager, 0, 1542017-05-16T16:12:18.005593+00:00 usvcentervsandr pschealthd: Websso, 0, 1592017-05-16T16:12:18.005817+00:00 usvcentervsandr pschealthd: Lookup service, 0, 1572017-05-16T16:12:18.006045+00:00 usvcentervsandr pschealthd: Security Token Service, 0, 1562017-05-16T16:12:18.006286+00:00 usvcentervsandr pschealthd: License Service, 0, 3312017-05-16T16:12:18.006509+00:00 usvcentervsandr pschealthd: Admin, 0, 1522017-05-16T16:12:18.006746+00:00 usvcentervsandr pschealthd: Detected PSC system not healthy exiting2017-05-16T16:19:26.570953+00:00 localhost systemd[1]: Configuration file /usr/lib/systemd/system/getty@tty2.service.d/dcui_override.conf is marked world-writable. Please remove world writability permission bits. Proceeding anyway.2017-05-16T16:09:46.950222+00:00 localhost systemd[1]: Time has been changed2017-05-16T16:09:51.400270+00:00 localhost systemd[1]: Reloading.
To resolve this issue, set the host and vCenter Server to the same time. There should be no time difference between them.
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