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VMware Workspace ONE Monthly Maintenance FAQ
Standard Maintenance Windows During the standard VMware Workspace ONE UEM maintenance windows, Cloud Operations teams are deploying critical Windows server patches in accordance with Microsoft best practices; these patches apply performance and security fixes that help ensure the highest availability and stability of underlying Windows server infrastructure. During the 4 hour window customers can expect an average of 5 minutes of downtime. Note: VMware Workspace ONE UEM SaaS environments are designed to be highly available to minimize the chances of an environment experiencing such downtime The following list outlines the expected behaviors that may be experienced during this downtime: Any device side configuration (Content, Application, or Device Profile) on the device prior to the maintenance window will continue to stay and function as designed Email will continue to sync as normal VMware Browser will continue to work as normal using existing configuration AirWatch Inbox / VMware Boxer will continue to work as normal Content Locker will allow users to view content that has already been downloaded to the device (Security policies allowing) but will be unable to download new content No compliance or administrator triggered updates to device configuration (Content, Application or Device Profile) will be possible Any pending compliance or administrator triggered updates will be processed once services are online All incoming device data queued during this time and will be processed once services are online End-user access to corporate resources through Workspace ONE Access are not impacted All SaaS hosted websites will be unavailable to end-users and administrators Administrator users will be unable to login to the VMware Workspace ONE Console End-Users will be unable to enroll new devices End-Users will be unable to access the App Catalog to install applications End-Users will be unable to access the Self Service portal End-Users will be unable to check-in/check-out devices Administrator access to Workspace ONE Access is not impacted Outside of periods of system downtime, SaaS environments will perform with sub-optimal performance.This can manifest itself in application latency and intermittent time outs for end-users and administrators. The following list outlines the expected behaviors that may be experienced during the sub-optimal performance of a maintenance window: Any device side configuration (Content, Application, or Device Profile) on the device prior to the maintenance window will continue to stay and function as designed Email will continue to sync as normal VMware Browser will continue to work as normal AirWatch Inbox / VMware Boxer will continue to work as normal Content Locker will allow users to view content that has already been downloaded to the device (Security policies allowing) but users may experience intermittent time outs and general slowness while downloading new content Any compliance or administrator triggered updates to device configuration (Content, Application or Device Profile) may be processed slower than usual End-user access to corporate resources through Workspace ONE Access are not impacted All SaaS hosted websites will be available but end-users and administrators may experience latency and intermittent time out Administrators will be able to login to the VMware Workspace ONE Console End-Users will be able to enroll new devices End-Users will be able to access the App Catalog to install applications End-Users will be able to access the Self Service portal, any commands initiated by the end user may be processed slower than usual End-Users will be able to check-in/check-out devices Administrator access to Workspace ONE Access is not impacted VMware Workspace ONE recommends customers avoid planning roll outs during planned maintenance windows to avoid unexpected disruptions. Existing device configurations (e.g. email/profiles/application access/etc.) will not be impacted during this time. In the rare case that customers experience any disruption in service with client hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG), VMware Workspace ONE recommends restarting the service as a troubleshooting measure. If issues persist, engage VMware Workspace ONE Support for further assistance. To avoid any disruption in service, VMware Workspace ONE recommends customers allow all necessary VMware Workspace ONE SaaS IP Ranges that can be found here. Note: Standard VMware Workspace ONE maintenance windows, may also be used for basic infrastructure maintenance activities (e.g. system reboots, etc.). Additional details will be provided in case customers need to be aware specific details regarding such maintenance.
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