OPERATIONAL DEFECT DATABASE
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ESXi 5.5.x or 6.0.x host fails with a purple diagnostic screenYou see entries similar to: @BlueScreen: #PF Exception 14 in world wwww:WorldName IP 0xnnnnnnnn addr 0x0 PTEs:0xnnnnnnnn;0xnnnnnnnn;0x0; 0xnnnnnnnn:[0xnnnnnnnn]bnx2x_netqueue_ops@com.broadcom.bnx2x#9.2.2.0+0x54 0xnnnnnnnn:[0xnnnnnnnn]netqueue_op_realloc_queue_with_attr@com.vmware.driverAPI#9.2+0x3cd 0xnnnnnnnn:[0xnnnnnnnn]UplinkRxQueuesLoadBalance@vmkernel#nover+0x212c 0xnnnnnnnn:[0xnnnnnnnn]UplinkLB_LoadBalanceCB@vmkernel#nover+0x8e 0xnnnnnnnn:[0xnnnnnnnn]UplinkAsyncProcessCallsHelperCB@vmkernel#nover+0x223 0xnnnnnnnn:[0xnnnnnnnn]helpFunc@vmkernel#nover+0x6b6 0xnnnnnnnn:[0xnnnnnnnn]CpuSched_StartWorld@vmkernel#nover+0xfa Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.
This issue occurs because the bnx2x driver is not correctly handling the data structure being passed by vmkernel callback for a specific NetQueue operation.
This issue is resolved in ESXi 5.5 Update 3f and ESXi 6.0 Patch 6
To work around this issue, change the Latency sensitivity of the virtual machine to normal to prevent any further occurrence of the PSOD. Note: The host failing with PSOD has the virtual machine configured for High Latency sensitivity. To change the latency sensitivity option for a virtual machine using the Web Client: Navigate to Virtual Machine > Edit Settings > VM Options > Advanced > Latency Sensitivity.Click Normal.
To be alerted when this document is updated, click the Subscribe to Article link in the Actions box in the Actions panel. For more information, see HP SUPPORT COMMUNICATION - CUSTOMER ADVISORY [Internal] ESXi 5.5 ホストが紫色の診断画面を表示して停止する：PF Exception 14 in world 32868:helper11-0 IP 0x418008f10260ESXi 5.x 主机中出现“域 32868:helper11-0 IP 0x418008f10260 出现 PF 异常 14 (PF Exception 14 in world 32868:helper11-0 IP 0x418008f10260)”PSOD
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