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This article documents how to allow company users to open Veeam Backup & Replication web UI wizards from Veeam Service Provider Console for backup servers managed by their company. Starting with Veeam Service Provider Console 9.3, users can perform restore operations by redirecting to the Veeam Backup & Replication web UI wizards from Veeam Service Provider Console. For details, see the Restoring Veeam Backup & Replication Workloads section of the Veeam Service Provider Console Guide for Service Providers. Access to the wizards depends on the user type: Service provider users: The wizards are available by default. Company users: The wizards are disabled by default and must be explicitly enabled using the configuration key described in this article. Reseller users: The wizards are not available, regardless of the configuration key. If a company user attempts to open a Veeam Backup & Replication web UI wizard while the key is disabled, the operation fails with the following error: Cannot open the Veeam Backup & Replication wizard because this capability is not enabled for your organization. Contact your service provider for assistance.
To allow company users to open Veeam Backup & Replication web UI wizards, add a configuration key on the machine where the Veeam Service Provider Console Server component is installed: Open the following file in a text editor:C:\ProgramData\Veeam\Veeam Availability Console\Configuration\Service\configuration.overrides.json The same folder can also contain incremental configuration files named configuration.overrides.NNNNNNNN.json. Those files are generated and merged automatically, and should not be edited manually. Add the following key inside the root JSON object (or change its value if the key is already present): "ClientAgent_TreatClientAgentsAsCompanyOwned": "true" Key Name: ClientAgent_TreatClientAgentsAsCompanyOwnedValue Type: BooleanValue Data: true — company users can open Veeam Backup & Replication web UI wizards for backup servers managed by their company. false — the functionality is available to service provider users only.Default: false Save the file. The configuration file is monitored for changes, so a short delay can occur before the change is applied. Restart the Veeam Management Portal Service (service name: VeeamManagementPortalSvc). The service can be restarted using the following PowerShell command:
Veeam Service Provider Console Guide for Service Providers > Configuring Remote Access Veeam Service Provider Console Guide for Service Providers > Restoring Veeam Backup & Replication Workloads Veeam Service Provider Console Guide for End Users > Restoring Veeam Backup & Replication Workloads
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