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After deploying or upgrading to Veeam Backup & Replication 12.2 or higher, Veeam Backup & Replication may be unable to communicate with Virtualization and Cloud Platforms that are added to Veeam Backup & Replication via a Plug-In module. Nutanix AHV Red Hat Virtualization Oracle Linux Virtualization Manager HPE Morpheus VM Essentials Scale Computing HyperCore Veeam Plug-In for AWS Veeam Plug-In for Google Cloud Veeam Plug-In for Microsoft Azure For Virtualization Platforms, this behavior will manifest as an inability to see these platforms listed when attempting to add them to Veeam Backup & Replication (as shown below).
Starting with version Veeam Backup & Replication 13.0.1.180, there are three identified possible causes for this problem. Please review each issue's description, which details the logs to check, the specific error to look for, and provides an expandable section with the solution. Issue 1: MFA Blocking Platform and Cloud Plug-Ins Related Log File: C:\ProgramData\Veeam\Backup\Utils\Util.InfrastructureStatistic.log Error Example:Error (1) Failed to login to platform service (ID: [{guid}]): Failed to execute VeeamAuth: 'Veeam.Backup.Identity.Client.TokenAuthenticationException: Unable to perform authorization: The client does not have access permissions for the resource.
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