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In Veeam Cloud Connect v12.2 (build 12.2.0.334), deployed from an ISO dated before 20240926, a network connection drop between the Veeam Cloud Connect server and the Cloud Gateway in the service provider’s infrastructure may cause a tenant's job targeting a Cloud Repository to begin failing with the error: There is no FIB [summary.xml] in the specified restore point. Failed to restore file from local backup.
This resolution section has been expanded to cover different variations of scenarios that Service Providers may face. As with all Veeam KB Articles, this article will be updated as more information and improved resolution steps become available. This article utilizes expandable sections for each scenario to ensure readers can find the information they need efficiently. Expand the section below that represents your situation.
Remote Access Console to Tenant's Backup Server As Remote Access Console requires that the version of Veeam Backup & Replication on both the Service Provider and Tenant sites must be the exact same version, this hotfix should be deployed to the tenant's Veeam Backup & Replication server if there is a need to utilize the Remote Access Console with that tenant. Note: If the tenant has upgraded to Veeam Backup & Replication v12.2 using the ISO dated 20240926 or higher, this hotfix does not need to be deployed to the tenant's server, as it was included with that repack of the v12.2 ISO.
As this is a hotfix, the build number of the software will not change. As such, validating the hotfix has been deployed requires checking the hash value of the files present on the system and comparing them to the known hash values of the files included in the hotfix. Default path to DLLs: C:\Program Files\Veeam\Backup and Replication\Backup\
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