Challenge
SOBR Offload task fails with the error:
Error: Backup file version mismatch: scale-out backup repository rescan is required.
Cause
There is a discrepancy between the information within the Veeam Backup & Replication configuration database and the metadata in the object storage repository.
Solution
How to Rescan the Scale-Out Backup Repository
Disable all jobs that are targeting the Scale-Out Backup Repository
Ensure no Offload tasks are running for the Scale-Out Backup Repository
Configure a Capacity Tier Window to prevent offloads from occurringIf a custom window is configured, take a screenshot of it before setting Denied to all time periods to make it easier to revert later in the steps.
Edit the Scale-Out Backup Repository
Go to the Capacity Tier tab
Click the hyperlinked word after "Offload window:" ( Any time / Restricted )
In the Time Periods window that appears:
Click Denied on the right side.
Highlight all time periods.
Click Permitted, and select a single time slot 2 hours before now. (This will prevent offload from occurring for the largest amount of time.)
Click Ok
Click Finish to save the settings for the Scale-Out Backup Repository.
More Information
If, after performing the steps in the Solution section, the issue continues to occur, please do the following:
Collect a new set of logs for the Offload.
Use the 3rd option to Export logs by components.
Select all servers associated with the Offload job, including:
The Veeam Backup Server
Gateway Server for the Object Storage
Gateway Server(s) for SOBR Performance extent(s).
Create a Backup of the Veeam Configuration database
Create a Support case and attach the collected logs and database backup to the case.
