BugZero | Veeam BugID kb4205 - Rescan fails with "Unable to install backup agent:...

Veeam - Defect ID: kb4205

Rescan fails with "Unable to install backup agent: cannot connect to Error: Known agent have the same bios uuid but different connection point ."

Veeam - Defect ID: kb4205

Rescan fails with "Unable to install backup agent: cannot connect to Error: Known agent have the same bios uuid but different connection point ."

Last updated on February 6th, 2025

BugZero Risk Score
9.9 High

Overall: 9.9

Severity: 10.0

Community: 9.3

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Bug Details

Views: 24

Description

Challenge

During the rescan of a Protection Group, the following error occurs: Unable to install backup agent: cannot connect to <machine> Error: followed by either: Known agent <hostname> have the same bios uuid <uuid_value> but different connection point <different_ip>. or Failed to call RPC function 'EpAgentCollectSystemInfo' : Machine doesn't have identifiers.

Cause

Scenario 1: Reinstalled OS The OS was reinstalled on the machine that is displaying this error during rescan.

Solution

Scenario 1: Reinstalled OS To resolve the conflict, remove the old machine's entry from the Protection Group.

More Information

Further discussion regarding Duplicate BIOS UUIDs can be found in our R&D Forums here: Veeam R&D Forums: Duplicate UUIDs

Change history

No changes to display

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13, 6.3.3

2025-02-06 Added: 6.3.3, 13

2025-02-06 Added: 13

2025-02-06 Added: 2.2, 6.2, 5.0, 6.3.2, 6.3.1, 6.1, 4.0, 3.0.2, 6.3, 6.0

Relevant Products

Click on a version to see all relevant bugs

Affected versions:4.0, 2.2, 6.3.1, 6.2, 6.3.2, 6.3, 6.1, 6.0, 3.0.2, 13, 5.0, 6.3.3

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:4.0, 2.2, 6.3.1, 6.2, 6.3.2, 6.3, 6.1, 6.0, 3.0.2, 13, 5.0, 6.3.3

Fixed versions: No known fixed versions

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Veeam - Defect ID: kb4205

Rescan fails with "Unable to install backup agent: cannot connect to Error: Known agent have the same bios uuid but different connection point ."

Veeam - Defect ID: kb4205

Rescan fails with "Unable to install backup agent: cannot connect to Error: Known agent have the same bios uuid but different connection point ."

Last updated on February 6th, 2025

BugZero Risk Score9.9 High

Bug Details

Challenge

Cause

Solution

More Information

Top Veeam Defects

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BugZero Risk Score
9.9 High