OPERATIONAL DEFECT DATABASE
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During the rescan of a Protection Group, the following error occurs: Unable to install backup agent: cannot connect to <machine> Error: followed by either: Known agent <hostname> have the same bios uuid <uuid_value> but different connection point <different_ip>. or Failed to call RPC function 'EpAgentCollectSystemInfo' : Machine doesn't have identifiers.
Scenario 1: Reinstalled OS The OS was reinstalled on the machine that is displaying this error during rescan.
Scenario 1: Reinstalled OS To resolve the conflict, remove the old machine's entry from the Protection Group.
Further discussion regarding Duplicate BIOS UUIDs can be found in our R&D Forums here: Veeam R&D Forums: Duplicate UUIDs
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