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The Cortex XDR agent (Traps agent) by Palo Alto Networks is installed on a server or a workstation. The following error message appears during the backup process.
This issue is caused by the Cortex XDR agent. This agent is crashing the sqlserver.exe process on the Veeam Agent machine. The Veeam Agent backup job fails as the Veeam Agent configuration database is hosted on the SQL LocalDB instance. Restart of the Veeam Agent for Microsoft Windows service resolves the issue temporarily as it restarts sqlserver.exe due to dependencies of the service. C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\error.log shows:
According to Palo Alto Networks, this is a known issue with the Veeam backup software. It has been addressed on the Cortex XDR version 7.2.1. Issue number - CPATR-11179. There are two options to resolve the issue: Upgrade the Cortex XDR agent to the latest version. or Create an exclusion for sqlserver.exe and disable injection.
Cortex XDR Agent Addressed Issues - Cortex XDR Agent 7.2.1 Addressed Issues. Traps Endpoint Security Manager New Features Guide - Upgrade/Downgrade Considerations. Cortex XDR Pro Administrator’s Guide - Add a Global Endpoint Policy Exception .
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