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This article documents how to handle a situation in which the tenant of a Cloud Provider needs to forget missing restore points from a backup chain stored in a Cloud Repository. By design, the Forget and Remove operations are not available for restore points in a Cloud Repository. A restore point can become unavailable, for example, if the backup repository is not available or a backup file is missing in the backup chain. Backup chains that contain missing restore points get corrupted — you cannot perform backup or restore VM data from the missing restore point and restore points that depend on the missing restore point.
For Veeam Backup & Replication versions prior to 11, the supported solution for forgetting missing restore points is to have the tenant run an active full backup or re-seed the cloud backup.
These PowerShell commands below are to be performed by the Service Provider on their Veeam Backup & Replication Cloud Connect server.Important: Any restore points that are located on a repository or extent, that is inaccessible or in maintenance mode, will be considered unavailable. Review the list of unavailable restore points output by the Get-VBRCloudUnavailableBackupFile cmdlet closely to ensure the correct files will be forgotten. Run the following commands to list all backup files marked as unavailable for the specified tenant.Replace "ABC Company" with the tenant name.
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