Operational Defect Database

BugZero found this defect 1571 days ago.

Veeam | kb3096

SharePoint Online or OneDrive for Business Backup Jobs fail with the Warning

Last update date:

8/26/2022

Affected products:

Veeam Backup for Microsoft 365

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

Backup jobs with SharePoint Online or OneDrive for Business items fail with the following warnings:

Cause

Items being backed-up might be blocked by the internal SharePoint Online antivirus. For more information, see this Microsoft article.

Solution

The file mentioned in the error will not be backed up as it could not be downloaded. As an isolation step, to check whether items are infected, open OneDrive or the Site that cannot be backed up and try downloading the file(s) manually. If the files you are trying to download are infected, the following will appear: If instead you are able to manually down the file(s) without seeing the above message about the file being "Compromised," contact Veeam Support for further assistance investigating this situation.

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Status

Solved

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