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Veeam Backup & Replication fails to perform an S3 offload task if targeted to Quantum DXI storage. The error retrieved in UI says: "Failed to retrieve SSL certificate. Underlying error: PRNG not seeded" [06.01.2020 13:38:21] <18> Info [PublicCloudCertificateLoader] Loading certificate for 'https://<IP ADDRESS>:9000/' [06.01.2020 13:38:21] <18> Info [AP] (6891) command: 'Invoke: Network.RetrieveSslCertificate { (EString) HostName = <IP ADDRESS>; (EInt32) Port = 9000; }' [06.01.2020 13:38:21] <11> Info [AP] (5c63) output: <VCPCommandArgs /> [06.01.2020 13:38:21] <11> Info [AP] (5c63) output: > [06.01.2020 13:38:26] <28> Info [AP] (6891) output: <VCPCommandResult result="false" exception="Failed to retrieve SSL certificate. Underlying error: PRNG not seeded
Agent failed to process method {Network.RetrieveSslCertificate}." /> [06.01.2020 13:38:26] <05> Info [AP] (6891) output: >
Quantum DXI series storage with firmware version prior to 4.0.3 lacks several default devices that exist in typical Linux kernels. The devices below are required by Veeam Backup & Replication, and lack of them generates the error: /dev/null /dev/zero /dev/random /dev/urandom /dev/tty
To resolve the issue, perform either of the following operations: Upgrade Quantum DXI firmware to version 4.0.3. or Manually add required devices through Quantum DXi-Series CLI For example: sudo /bin/mknod -m 0666 /dev/random c 1 8 sudo /bin/mknod -m 0666 /dev/urandom c 1 9
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