OPERATIONAL DEFECT DATABASE
...
...
After upgrade to Veeam Backup & Replication 9.5 Update 4, starting failover for a Cloud Connect replica in the VMware environment fails with the appliance related error message: Timed out waiting to obtain helper appliance VM IP address
Due to a newly introduced issue, the appliance configuration is not updated automatically during the upgrade.
The issue will be corrected in future releases. For current installations, all network extension appliances in VMware environments must be re-deployed, both on the tenant and SP sides: For the tenant side, please refer to the following procedure: https://helpcenter.veeam.com/docs/backup/cloud/cloud_connect_tenant_appliance_redeploy.html?ver=95u4 For the SP side, either use the manual process: https://helpcenter.veeam.com/docs/backup/cloud/redeploy_appliance.html?ver=95u4 or leverage the PowerShell script below to automate mass deployment: # Appliances of the following tenants will be skipped from redeploying. # Make sure to include all tenants having active failover in order not to disrupt connectivity. # Hint: Specify dummy non-existent tenant's name here to process all tenants. $tenants_to_skip = "Tenant1", "Tenant2" # Customizable suffix to be added to redeployed appliances. Must not be blank. $suffix = "_new" $skiptenants = Get-VBRCloudTenant -Name $tenants_to_skip $skiptenantsID = $skiptenants.id $appliances = Get-VBRCloudTenantNetworkAppliance | Where-Object {$_.Platform -eq "VMWare" -and $_.TenantId -notin $skiptenantsID} ForEach ($appl in $appliances) { $newName = $appl.Name + $suffix Write-Host "Updating" $newName Set-VBRCloudTenantNetworkAppliance -Appliance $appl -Name $newName -ErrorAction "Continue" } Download the script
Should you have any questions, please contact Veeam Support.
Click on a version to see all relevant bugs
Veeam Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
