BugZero | Veeam BugID kb2692 - Notification Emails From Veeam Backup for Microsof...

Veeam - Defect ID: kb2692

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Veeam - Defect ID: kb2692

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Last updated on October 23rd, 2023

BugZero Risk Score
9.2 High

Overall: 9.2

Severity: 10.0

Community: 5.4

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Bug Details

Priority: Issue
Status: Solved
Views: 5

Description

Challenge

Email notifications sent by Veeam Backup for Microsoft 365 are illegible or unexpectedly contain Chinese characters.

Cause

The issue is caused by an encoding conflict. By default, Veeam Backup for Microsoft 365 uses UTF-16 character encoding, and the problem appears under the following circumstances: Use of Mimecast or Thunderbird or Office 365 organization located in Microsoft Azure China or Germany regions.

Solution

Email notification encoding can be changed in Veeam Backup for Microsoft 365. Depending on whether this is a test or job notification, the email will be sent by Veeam Backup for Microsoft 365 Service or Veeam Backup for Microsoft 365 Proxy Service respectively. Therefore, the encoding must be updated on the Veeam Backup for Microsoft 365 server and all remote proxies.

More Information

A similar issue may occur with Veeam Explorer for Microsoft Exchange and is documented in https://www.veeam.com/kb4188.

Change history

No changes to display

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 8.3, 8.2

2023-10-23 Added: 8.2

2023-10-23 Added: 8.2, 8.3

2023-10-23 Added: 2.0, 4.0, 3.0, 8, 7.0, 8.1, 5.0, 7a, 6.0

Relevant Products

Click on a version to see all relevant bugs

Affected versions:2.0, 3.0, 8.2, 8, 8.1, 4.0, 8.3, 7.0, 7a, 5.0, 6.0

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:2.0, 3.0, 8.2, 8, 8.1, 4.0, 8.3, 7.0, 7a, 5.0, 6.0

Fixed versions: No known fixed versions

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Veeam - Defect ID: kb2692

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Veeam - Defect ID: kb2692

Notification Emails From Veeam Backup for Microsoft 365 Are Sent in an Unexpected Language

Last updated on October 23rd, 2023

BugZero Risk Score9.2 High

Bug Details

Challenge

Cause

Solution

More Information

Top Veeam Defects

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BugZero Risk Score
9.2 High