Loading...
Loading...
Email notifications sent by Veeam Backup for Microsoft 365 unexpectedly contain Chinese characters.
The issue is caused by an encoding conflict. By default, Veeam Backup for Microsoft 365 uses UTF-16 character encoding, and the problem appears under the following circumstances: Use of Mimecast or Thunderbird or Office 365 organization located in Microsoft Azure China or Germany regions.
Email notification encoding can be changed in Veeam Backup for Microsoft 365. Test emails are sent by the Veeam Backup for Microsoft 365 Service; job notifications are sent by the Veeam Backup for Microsoft 365 Proxy Service. Therefore, the encoding must be updated on the Veeam Backup for Microsoft 365 server and all remote proxies.
A similar issue may occur with Veeam Explorer for Microsoft Exchange and is documented in KB4188.
Veeam Integration
Learn more about where this data comes from
BugZero Plan
Streamline upgrades with automated vendor bug scrubs
BugZero Prevent
Wish you caught this bug sooner? Get proactive today.