Operational Defect Database

BugZero found this defect 2948 days ago.

Veeam | kb2129

Backup to Data Domain fails with “Error: calling system(), returns nonzero. Err: 5040 Failed to connect to storage.”

Last update date:

7/6/2022

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Challenge

During the "preparing storage for backup" phase of a Veeam backup job to a Data Domain, the job fails, displaying the following error message: Error: calling system(), returns nonzero. Err: 5040 Failed to connect to storage

Cause

The Data Domain chooses to use a different NIC than configured. Veeam is unable to communicate with the appliance as a result.   Veeam job log example: InfoPreparing storage 'backupfile.vbk' for write. Is optimized for de-duplication media 'False'. Info[AP] (9150) command: 'prepStorageForWriteEx\nddboost://backupfile.vbk\n8192\n0\n' Info[AP] (9150) error: calling system(), returns nonzero. Err: 5040

Solution

Re-add the repository to Veeam Backup & Replication with the production network IP address.

More Information

For more in-depth assistance when troubleshooting this issue, it is recommended to contact EMC support.

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Status

Solved

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