OPERATIONAL DEFECT DATABASE
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When attempting to connect to the Veeam Backup & Replication server using the console, the connection fails with one of the following errors:
The Veeam Backup & Replication Console software cannot connect to the Veeam Backup Service on the Veeam Backup Server.
Below is a list of causes and solutions organized from most to least common: The Veeam Backup Service has not started yet. The Veeam Backup Service is set with the startup type "Automatic (Delayed Start)," this means that when the OS has just booted, it may take up to 3-5 minutes before the service starts. The Veeam Backup Service is unable to start. If you find that the Veeam Backup Service on the Veeam Backup Server is not started, start it. If it fails to start, create a support case and include the file: C:\ProgramData\Veeam\Backup\Svc.VeeamBackup.log from the Veeam Backup Server. Note: The log file mentioned contains information about the Veeam Backup Service. If the service fails to start, there will be information about why the service was unable to start. One possible cause for the Veeam Backup Service to fail to start is that the SQL Instance where the VeeamBackup data is locate either is not started or cannot be reached by the service. Use the Veeam Configuration Database Connection Utility to identify where the VeeamBackup database is located, then ensure that the SQL Instance is started and can be reached by the Veeam Backup Service. The Veeam Backup service may fail to start if the hostname of the Veeam Backup Server was changed, for more information review: KB2350. The Console is unable to reach the Veeam Backup Service due to a network limitation. Review: Veeam Backup Console Port Requirements When running the Console on a machine other than the Veeam Backup Server, that machine must be able to reach the Veeam Backup Service over ports 9392 and 9420. First, verify that the Veeam Backup Service is running on the Veeam Backup Server, and then test connectivity to that service from the remote machine using the following PowerShell cmdlets:(Replace <hostname/ip> with the hostname or IP of the Veeam Backup Server)
If none of the above methods resolve the issue, please open a support case. If the Veeam Backup Service on the Veeam Backup Server will not start, mark the case as Severity 1.
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