Purpose

Given the additional complexity of Cloud Connect compared with standalone installations of Backup & Replication, additional logging and information is needed to expedite cases with our Cloud Connect teams whenever feasible. All information should be obtained whether you are submitting an issue as a Tenant or a Service Provider .

Solution

Logs From Tenant's Environment

To ensure that the most relevant logs are present in the latest logs. Reproduce the error (if applicable), and then collect the tenant's Veeam Backup & Replication logs. Collecting Logs from Tenant Environment For failing jobs: Export logs for the job (backup, backup copy, or replication) that is having an issue.

Logs from Service Provider's Environment

After reproducing the error (if applicable), collect and submit provider-side logs for the job using the instructions below. Log Collection Scopes Tenant-specific Log Collection — Used for collecting logs specific to a single tenant. System-Wide Log Collection — For issues impacting service provider components or multiple tenants.

More information

For information about attaching files to a support case, please review: https://www.veeam.com/kb4162