Operational Defect Database

BugZero found this defect 3690 days ago.

Veeam | kb1873

How-To Export Windows Event Logs

Last update date:

6/1/2023

Affected products:

Veeam Backup & Replication

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Purpose

When submitting a support case for technical assistance, it is sometimes necessary to upload relevant Windows event logs in addition to the Veeam logs. Event logs exported using default settings can be missing important information. This article describes three different methods of exporting Windows event logs and which records tend to be most beneficial for certain types of support cases.

Solution

Below are the two methods a Veeam Support Engineer may request you gather event logs for them.If they have specified a specific method, please use the requested method. Export EVTX with Display Information (MetaData) Export as CSV   Click here to see what logs should be collected for common issues.

Issues Specific Event Logs

Veeam Support will request logs as needed, but you can help expedite the case investigation by checking to see if the issue aligns with one of the categories below and uploading appropriate event logs during case creation.

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Status

Solved

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