OPERATIONAL DEFECT DATABASE
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BugZero found this defect 3830 days ago.
When submitting a support case for technical assistance, it is sometimes necessary to upload relevant Windows event logs in addition to the Veeam logs. Event logs exported using default settings can be missing important information. This article describes three different methods of exporting Windows event logs and which records tend to be most beneficial for certain types of support cases.
Below are the two methods a Veeam Support Engineer may request you gather event logs for them.If they have specified a specific method, please use the requested method. Export EVTX with Display Information (MetaData) Export as CSV Click here to see what logs should be collected for common issues.
Veeam Support will request logs as needed. However, you can help expedite the case investigation by checking to see if the issue aligns with one of the categories below and uploading appropriate event logs during case creation.
