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This article documents how to locate and gather guest-level log files associated with Application-Aware Processing or VM Guest OS File Indexing that occurs with Veeam Backup & Replication VM backup jobs. While investigating issues related to Guest Processing, additional logs must be collected from the Guest OS of the VM that is failing either task. Note: These logs are NOT automatically captured by the built-in Support Wizard.
If Application-Aware Processing was disabled during internal troubleshooting, please enable Application-Aware Processing and rerun the job to update the log files within the Guest OS.
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