Operational Defect Database
BugZero found this defect 4405 days ago.
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Veeam | kb1537
Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting
Last update date:
4/2/2024
Affected products:
Veeam Management Pack for Microsoft System Center
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Purpose
The following errors occur: Login failed or Cannot complete login
Cause
You may see the following event in the Veeam Management Pack for Microsoft System Center logs or receive a similar notification: ERROR IMon Quering (IP or VC Name) failed: Veeam.LicenseServer.LsException: Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '' ---> System.Web.Services.Protocols.SoapException: Cannot complete login due to an incorrect user name or password. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at VimApi.VimService.Login(ManagedObjectReference _this, String userName, String password, String locale) at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec) --- End of inner exception stack trace --- at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec) at Veeam.LicenseServer.InfrastructureMonitor.go(Object data) ERROR CM Monitor object: 'Veeam.LicenseServer.InfrastructureMonitor', Error: 'Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '''.
Solution
To resolve this issue, review the following documentation: Veeam MP for VMware User Guides: Required Permissions
