Operational Defect Database

BugZero found this defect 4344 days ago.

Veeam | kb1537

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

Last update date:

4/2/2024

Affected products:

Veeam Management Pack for Microsoft System Center

Affected releases:

ALL

Fixed releases:

No fixed releases provided.

Description:

Purpose

The following errors occur: Login failed or Cannot complete login

Cause

You may see the following event in the Veeam Management Pack for Microsoft System Center logs or receive a similar notification: ERROR IMon  Quering (IP or VC Name) failed: Veeam.LicenseServer.LsException: Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '' ---> System.Web.Services.Protocols.SoapException: Cannot complete login due to an incorrect user name or password.    at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)    at VimApi.VimService.Login(ManagedObjectReference _this, String userName, String password, String locale)    at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec)    --- End of inner exception stack trace ---    at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec)    at Veeam.LicenseServer.InfrastructureMonitor.go(Object data) ERROR CM    Monitor object: 'Veeam.LicenseServer.InfrastructureMonitor', Error: 'Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '''.

Solution

To resolve this issue, review the following documentation: Veeam MP for VMware User Guides: Required Permissions

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Status

Solved

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