BugZero | Veeam BugID kb1537 - Veeam Management Pack for Microsoft System Center ...

Veeam - Defect ID: kb1537

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

Veeam - Defect ID: kb1537

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

Last updated on April 11th, 2025

BugZero Risk Score
5.6 Medium

Overall: 5.6

Severity: 6.4

Community: 3.7

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Bug Details

Description

Purpose

The following errors occur: Login failed or Cannot complete login You may see the following event in the Veeam Management Pack for Microsoft System Center logs or receive a similar notification: ERROR IMon Quering (IP or VC Name) failed: Veeam.LicenseServer.LsException: Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '' ---> System.Web.Services.Protocols.SoapException: Cannot complete login due to an incorrect user name or password. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at VimApi.VimService.Login(ManagedObjectReference _this, String userName, String password, String locale) at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec) --- End of inner exception stack trace --- at Veeam.LicenseServer.ViSoap.ServiceSession.Create(ServiceConnSpec connSpec) at Veeam.LicenseServer.InfrastructureMonitor.go(Object data) ERROR CM Monitor object: 'Veeam.LicenseServer.InfrastructureMonitor', Error: 'Soap login to '(IP or VC Name)' failed, port 443, user 'YourUserName', proxy srv:, proxy port: 0, proxy user: '''.

Solution

To resolve this issue, review the following documentation:

Change history

2025-04-11 Added: Veeam Management Pack 5.6, Veeam Management Pack 8.0, Veeam Management Pack 6.0, Veeam Management Pack 9a, Veeam Management Pack 5.7, Veeam Management Pack 6.5, Veeam Management Pack 7.0, Veeam Management Pack 9.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 9.0, Veeam Management Pack 5.7, Veeam Management Pack 7.0, Veeam Management Pack 5.6, Veeam Management Pack 6.0, Veeam Management Pack 9a, Veeam Management Pack 8.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 5.7, Veeam Management Pack 9a, Veeam Management Pack 5.6, Veeam Management Pack 9.0, Veeam Management Pack 7.0, Veeam Management Pack 6.0, Veeam Management Pack 8.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 5.6, Veeam Management Pack 9a, Veeam Management Pack 7.0, Veeam Management Pack 9.0, Veeam Management Pack 6.0, Veeam Management Pack 8.0, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.6, Veeam Management Pack 8.0, Veeam Management Pack 6.5, Veeam Management Pack 7.0, Veeam Management Pack 9a, Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 9.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 9a, Veeam Management Pack 7.0, Veeam Management Pack 5.6, Veeam Management Pack 9.0, Veeam Management Pack 6.0, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 8.0, Veeam Management Pack 7.0, Veeam Management Pack 6.5, Veeam Management Pack 9.0, Veeam Management Pack 9a, Veeam Management Pack 5.6

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 9a, Veeam Management Pack 5.6, Veeam Management Pack 7.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9.0, Veeam Management Pack 5.7, Veeam Management Pack 6.5, Veeam Management Pack 9a, Veeam Management Pack 7.0, Veeam Management Pack 8.0, Veeam Management Pack 5.6, Veeam Management Pack 6.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9a, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 6.0, Veeam Management Pack 6.5, Veeam Management Pack 5.6, Veeam Management Pack 7.0, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 8.0, Veeam Management Pack 6.5, Veeam Management Pack 5.6, Veeam Management Pack 7.0, Veeam Management Pack 9a, Veeam Management Pack 9.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.7, Veeam Management Pack 7.0, Veeam Management Pack 5.6, Veeam Management Pack 9a, Veeam Management Pack 6.0, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 6.5

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 6.5, Veeam Management Pack 9a, Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 5.6, Veeam Management Pack 9.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 8.0, Veeam Management Pack 6.5, Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 5.6, Veeam Management Pack 9a, Veeam Management Pack 9.0, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.6, Veeam Management Pack 8.0, Veeam Management Pack 7.0, Veeam Management Pack 9a, Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 6.5, Veeam Management Pack 6.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 6.0, Veeam Management Pack 5.6, Veeam Management Pack 5.7, Veeam Management Pack 7.0, Veeam Management Pack 9a

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.6, Veeam Management Pack 9a, Veeam Management Pack 9.0, Veeam Management Pack 7.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 6.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9a, Veeam Management Pack 6.5, Veeam Management Pack 5.6, Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 6.0, Veeam Management Pack 7.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 7.0, Veeam Management Pack 5.7, Veeam Management Pack 9a, Veeam Management Pack 5.6, Veeam Management Pack 8.0, Veeam Management Pack 9.0, Veeam Management Pack 6.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 9.0, Veeam Management Pack 5.6, Veeam Management Pack 9a, Veeam Management Pack 7.0, Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 6.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 9a, Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 7.0, Veeam Management Pack 5.6, Veeam Management Pack 6.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.6, Veeam Management Pack 6.5, Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 6.0, Veeam Management Pack 9a, Veeam Management Pack 7.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 5.7, Veeam Management Pack 6.5, Veeam Management Pack 9a, Veeam Management Pack 5.6, Veeam Management Pack 9.0, Veeam Management Pack 8.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.0, Veeam Management Pack 5.6, Veeam Management Pack 7.0, Veeam Management Pack 8.0, Veeam Management Pack 9.0, Veeam Management Pack 9a, Veeam Management Pack 6.5, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 6.0, Veeam Management Pack 8.0, Veeam Management Pack 5.6, Veeam Management Pack 7.0, Veeam Management Pack 9.0, Veeam Management Pack 9a, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 7.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 5.6, Veeam Management Pack 6.0, Veeam Management Pack 9a, Veeam Management Pack 9.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9.0, Veeam Management Pack 9a, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 5.6, Veeam Management Pack 6.0, Veeam Management Pack 7.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 9a, Veeam Management Pack 6.5, Veeam Management Pack 5.6, Veeam Management Pack 9.0, Veeam Management Pack 7.0, Veeam Management Pack 8.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 7.0, Veeam Management Pack 6.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 5.6, Veeam Management Pack 5.7, Veeam Management Pack 9a, Veeam Management Pack 9.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 6.5, Veeam Management Pack 6.0, Veeam Management Pack 9a, Veeam Management Pack 5.6, Veeam Management Pack 9.0, Veeam Management Pack 7.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9a, Veeam Management Pack 9.0, Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 7.0, Veeam Management Pack 5.6, Veeam Management Pack 8.0, Veeam Management Pack 6.5

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 9a, Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 5.7, Veeam Management Pack 5.6

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 8.0, Veeam Management Pack 6.0, Veeam Management Pack 9.0, Veeam Management Pack 5.6, Veeam Management Pack 6.5, Veeam Management Pack 7.0, Veeam Management Pack 9a, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9a, Veeam Management Pack 7.0, Veeam Management Pack 6.5, Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 8.0, Veeam Management Pack 9.0, Veeam Management Pack 5.6

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 6.0, Veeam Management Pack 5.6, Veeam Management Pack 7.0, Veeam Management Pack 9a

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 5.6, Veeam Management Pack 7.0, Veeam Management Pack 9.0, Veeam Management Pack 6.0, Veeam Management Pack 6.5, Veeam Management Pack 9a

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 8.0, Veeam Management Pack 9a, Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 5.6, Veeam Management Pack 6.5

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9.0, Veeam Management Pack 7.0, Veeam Management Pack 5.7, Veeam Management Pack 6.5, Veeam Management Pack 9a, Veeam Management Pack 8.0, Veeam Management Pack 5.6, Veeam Management Pack 6.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 6.5, Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 9a, Veeam Management Pack 5.6, Veeam Management Pack 8.0, Veeam Management Pack 7.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9.0, Veeam Management Pack 9a, Veeam Management Pack 7.0, Veeam Management Pack 6.0, Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 5.6, Veeam Management Pack 6.5

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.7, Veeam Management Pack 6.5, Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 5.6, Veeam Management Pack 9a

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.7, Veeam Management Pack 9.0, Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 5.6, Veeam Management Pack 9a

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.7, Veeam Management Pack 6.0, Veeam Management Pack 8.0, Veeam Management Pack 9a, Veeam Management Pack 9.0, Veeam Management Pack 5.6, Veeam Management Pack 6.5, Veeam Management Pack 7.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 8.0, Veeam Management Pack 9.0, Veeam Management Pack 6.0, Veeam Management Pack 5.6, Veeam Management Pack 7.0, Veeam Management Pack 5.7, Veeam Management Pack 6.5, Veeam Management Pack 9a

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 7.0, Veeam Management Pack 6.0, Veeam Management Pack 5.7, Veeam Management Pack 5.6, Veeam Management Pack 9a

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 8.0, Veeam Management Pack 6.0, Veeam Management Pack 5.6, Veeam Management Pack 6.5, Veeam Management Pack 9a, Veeam Management Pack 9.0, Veeam Management Pack 5.7, Veeam Management Pack 7.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 7.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 9a, Veeam Management Pack 6.0, Veeam Management Pack 5.6, Veeam Management Pack 9.0, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9a, Veeam Management Pack 5.6, Veeam Management Pack 8.0, Veeam Management Pack 9.0, Veeam Management Pack 5.7, Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 6.5

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 8.0, Veeam Management Pack 7.0, Veeam Management Pack 6.0, Veeam Management Pack 5.6, Veeam Management Pack 6.5, Veeam Management Pack 9a, Veeam Management Pack 5.7, Veeam Management Pack 9.0

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 5.6, Veeam Management Pack 6.5, Veeam Management Pack 6.0, Veeam Management Pack 9.0, Veeam Management Pack 8.0, Veeam Management Pack 5.7, Veeam Management Pack 7.0, Veeam Management Pack 9a

2025-04-11 Removed: ALL

2025-04-11 Added: Veeam Management Pack 9a, Veeam Management Pack 5.6, Veeam Management Pack 6.5, Veeam Management Pack 9.0, Veeam Management Pack 6.0, Veeam Management Pack 7.0, Veeam Management Pack 8.0, Veeam Management Pack 5.7

2025-04-11 Removed: ALL

2025-04-11 Added: ALL

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Veeam Management Pack 7.0, Veeam Management Pack 6.5, Veeam Management Pack 8.0, Veeam Management Pack 9a, Veeam Management Pack 6.0, Veeam Management Pack 5.6, Veeam Management Pack 9.0, Veeam Management Pack 5.7

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Fixed versions: No known fixed versions

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Veeam - Defect ID: kb1537

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

Veeam - Defect ID: kb1537

Veeam Management Pack for Microsoft System Center "Failed to Login" or "Cannot Complete Login" troubleshooting

Last updated on April 11th, 2025

BugZero Risk Score5.6 Medium

Bug Details

Purpose

Solution

Top Veeam Defects

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BugZero Risk Score
5.6 Medium