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A VM or group of VMs fail to pass the SureBackup Ping Test.
Below is a list of the most commonly observed causes of Ping Test failures and solutions for each. A router exists between the Veeam Server and Virtual Lab. The vNIC for the Isolated Network is misconfigured. The firewall of the VM being tested is blocking inbound ICMP traffic. The VirtualLab Appliance has been moved to a different host. The Static Route for the Masquerade network was not created. VMXNET3 vNIC with Windows 7, Windows 2008 R2, or Windows 2012.
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