NSa 4700, NSa 5700, NSa 6700, NSsp 10700, NSsp 11700, and NSsp 13700 models only: If an administrator is logged into both the Safe Mode user interface and the Safe Mode command-line interface at the same time, and uploads firmware and restarts the appliance with the current configuration or factory default, the unit will stop responding after displaying the message Installed Firmware. When using Safe Mode upload to firmware and restart with the current configuration or factory default, the firewall will hang after displaying the message Installed Firmware:. (This issue only affects NSa 4700, NSa 5700, NSa 6700, NSsp 10700, NSsp 11700, and NSsp 13700 models.) Shut down and restart the firewall to restore the configuration. Do not log into the Safe Mode console window and the Safe Mode management user interface at the same time.