Disclaimer

Hotfix versions were inferred because the vendor did not list them explicitly: 11.1.13-h1, 11.1.13-h2, 11.1.13-h3, 11.1.13-h4, 11.1.13-h5, 11.1.13-h6, 11.1.13-h7, 11.1.13-h8, 11.1.13-h9, 11.2.10-h1, 11.2.10-h2, 11.2.10-h3, 11.2.10-h4, 11.2.10-h5, 11.2.10-h6, 11.2.10-h7, 11.2.10-h8, 11.2.10-h9, 11.2.10-h10, 11.2.10-h11, 11.2.10-h12

The earliest recollection of this bug is traced back to PAN-OS 11.1.0 - October 25, 2026. This bug is fixed in PAN-OS versions 11.1.16., 11.2.10-h13, 12.1.7-h2., 11.1.13-h10. Fixed an issue where the useridd process became unresponsive and restarted when attempting to dump the Host Information Profile (HIP) database via CLI while the system was actively processing HIP reports. This was caused by a lock contention. With this fix, the process now operates as expected under these conditions. The useridd process restarts when you attempt to dump the Host Information Profile (HIP) database using the debug user-id dump hip-profile-database command. This occurs while the firewall is actively processing HIP reports, such as logouts or updates. The command initially hangs and times out before the useridd process restarts. For more information: https://docs.paloaltonetworks.com/ngfw/release-notes/12-1/pan-os-12-1-4-known-and-addressed-issues/pan-os-12-1-4-known-issues https://docs.paloaltonetworks.com/ngfw/release-notes/12-1/pan-os-12-1-5-known-and-addressed-issues/pan-os-12-1-5-known-issues https://docs.paloaltonetworks.com/ngfw/release-notes/12-1/pan-os-12-1-6-known-and-addressed-issues/pan-os-12-1-6-known-issues https://docs.paloaltonetworks.com/ngfw/release-notes/12-1/pan-os-12-1-7-known-and-addressed-issues/pan-os-12-1-7-h2-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-0-known-and-addressed-issues/pan-os-11-1-0-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-1-known-and-addressed-issues/pan-os-11-1-1-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-10-known-and-addressed-issues/pan-os-11-1-10-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-11-known-and-addressed-issues/pan-os-11-1-11-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-12-known-and-addressed-issues/pan-os-11-1-12-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-13-known-and-addressed-issues/pan-os-11-1-13-h10-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-13-known-and-addressed-issues/pan-os-11-1-13-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-14-known-and-addressed-issues/pan-os-11-1-14-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-15-known-and-addressed-issues/pan-os-11-1-15-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-16-known-and-addressed-issues/pan-os-11-1-16-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-2-known-and-addressed-issues/pan-os-11-1-2-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-3-known-and-addressed-issues/pan-os-11-1-3-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-4-known-and-addressed-issues/pan-os-11-1-4-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-5-known-and-addressed-issues/pan-os-11-1-5-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-6-known-and-addressed-issues/pan-os-11-1-6-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-7-known-and-addressed-issues/pan-os-11-1-7-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-8-known-and-addressed-issues/pan-os-11-1-8-known-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-9-known-and-addressed-issues/pan-os-11-1-9-known-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-10-known-and-addressed-issues/pan-os-11-2-10-h13-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-10-known-and-addressed-issues/pan-os-11-2-10-known-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-11-known-and-addressed-issues/pan-os-11-2-11-known-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-12-known-and-addressed-issues/pan-os-11-2-12-known-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-13-known-and-addressed-issues/pan-os-11-2-13-known-issues