BugZero | Palo Alto Networks BugID PAN-198174 - Fixed an issue where, when viewing traffic or thre...

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

Last updated on July 15th, 2026

BugZero Risk Score
9.3 High

Overall: 9.3

Severity: 10.0

Community: 3.7

Lifecycle: 10.0

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Bug Details

Description

Overview

Fixed an issue where, when viewing traffic or threat logs from the **Application Command Center** (ACC) or **Monitor** tabs, performing a reverse DNS lookup caused the *dnsproxy* process to restart if DNS server settings were not configured.

Impact

dnsproxyd crashes cause unexpected reboot.

root_cause

Same memory was being freed twice during error handling.

workaround

Configure a DNS server IP in device DNS setting.

Change history

Top Palo Alto Networks Defects

9.3Defect ID: PAN-194068
Fixed an issue where the firewall unexpectedly rebooted with the log message "Heartbeat failed previously"
9.3Defect ID: PAN-188912
Fixed an issue where authentication failed due to a process responsible for handling authentication requests getting corrupted.
9.3Defect ID: PAN-201085
Fixed an issue where inserting the NPC and DPC on slot2 created excessive logs in the `bcm.log file`.
9.3Defect ID: PAN-195201
Fixed an issue where high volume DNS Security traffic caused the firewall to reboot.
9.3Defect ID: PAN-198174
Fixed an issue where, when viewing traffic or threat logs from the **Application Command Center** (ACC) or **Monitor** tabs, performing a reverse DNS lookup caused the *dnsproxy* process to restart if DNS server settings were not configured.

Palo Alto Networks Integration

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Palo Alto Networks Integration

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BugZero Plan

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BugZero Plan

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BugZero Prevent

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BugZero Prevent

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Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

Last updated on July 15th, 2026

BugZero Risk Score
9.3 High

Bug Details

Overview

Impact

root_cause

workaround

Links

Top Palo Alto Networks Defects

Ready to prevent the next vendor outage?

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

Last updated on July 15th, 2026

BugZero Risk Score
9.3 High

Bug Details

Overview

Impact

root_cause

workaround

Links

Top Palo Alto Networks Defects

Ready to prevent the next vendor outage?

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the **Application Command Center** (ACC) or **Monitor** tabs, performing a reverse DNS lookup caused the *dnsproxy* process to restart if DNS server settings were not configured.

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the **Application Command Center** (ACC) or **Monitor** tabs, performing a reverse DNS lookup caused the *dnsproxy* process to restart if DNS server settings were not configured.

Last updated on July 15th, 2026

BugZero Risk Score9.3 High

Bug Details

Overview

Impact

root_cause

workaround

Links

Top Palo Alto Networks Defects

Ready to prevent the next vendor outage?

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the **Application Command Center** (ACC) or **Monitor** tabs, performing a reverse DNS lookup caused the *dnsproxy* process to restart if DNS server settings were not configured.

Palo Alto Networks - Defect ID: PAN-198174

Fixed an issue where, when viewing traffic or threat logs from the **Application Command Center** (ACC) or **Monitor** tabs, performing a reverse DNS lookup caused the *dnsproxy* process to restart if DNS server settings were not configured.

Last updated on July 15th, 2026

BugZero Risk Score9.3 High

Bug Details

Overview

Impact

root_cause

workaround

Links

Top Palo Alto Networks Defects

Ready to prevent the next vendor outage?

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

BugZero Risk Score
9.3 High

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

Fixed an issue where, when viewing traffic or threat logs from the Application Command Center (ACC) or Monitor tabs, performing a reverse DNS lookup caused the dnsproxy process to restart if DNS server settings were not configured.

BugZero Risk Score
9.3 High