Disclaimer

Known affected versions were inferred from fixed-version data and were not explicitly confirmed by the vendor: 10.1.6-h9

The earliest recollection of this bug is traced back to PAN-OS 10.1.7 - May 06, 2026. This bug is fixed in PAN-OS versions 10.1.7. Fixed an issue where GlobalProtect was unable to connect to the gateway and displayed the error message Could not connect to the gateway. The device or features requires a GlobalProtect subscription license even though the gateway firewall had a valid gateway license. For more information: https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-7-known-and-addressed-issues/pan-os-10-1-7-addressed-issues